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Terms, conditions and privacy policy


Privacy and data collection

GENERAL PRIVACY STATEMENT
We do not SPAM, never have! Any personal information we collect is only used in relation to the running of your account and the use of the website, for accountancy and legal obligations, and, only if you have opted-in, to send you information about the site.

We will NOT give, sell, exchange or otherwise communicate your email address or any of your information to anyone for any other purpose. We are taking every reasonable steps to ensure this information is stored securely.


FAMILY REGISTRATION
What data do we collect and when?
Registering to use the site is free. It gives you a 24h period to try the site freely. We do not take your payment details in advance (we do not even send you reminder emails). When you register your EMAIL ADDRESS, we create a file with it that will record and log your IP ADDRESS(ES) and the DATE and TIMES of connection(s) to the site.

We will also record and store your NEWSLETTER and LANGUAGE PREFERENCES as set by you on the registration page (modifying this is very easy, you can do it yourself at any time and as often as you like by modifying your preferences in your personal account page, in addition, every newsletter we send has an unsubscribe link).

What else?
Apart from your IP address(es) which we collect automatically from your Internet Service Provider (this doesn't locate you geographically precisely), we do not collect, let alone store, any information you do not give us!

We will KEEP THIS INFORMATION FOR AT LEAST 3 MONTHS during which you will not be able to register again for a free trial. From time to time, we run searches through registrations and IP addresses and will block abusers. WE WILL DO NOTHING ELSE with this information without your explicit consent.

IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT REGISTER YOUR EMAIL ADDRESS.

Becoming a member
After your trial, if you wish to continue using the site, you will have to take a yearly membership. When you pay online for a membership, we receive transaction details from Stripe (www.stripe.com, our credit/debit card proccessor) or Paypal (please refer to their privacy policy governing your account with them).

At no point do we see, let alone collect, your entire card number. However we do receive and store the LAST 4 DIGITS, the EXPIRY DATE, the NAME ON THE CARD and the COUNTRY OF ISSUE of the card in a transaction file linked to your account with us, this is currently password protected. We need this information for legal reasons and for accountancy and VAT (Value Added Tax) reporting purposes.

WE HOLD NO OTHER INFORMATION. WE DO NOTHING ELSE WITH THE INFORMATION THAT WE DO HOLD.

If you would like to receive files with all the information that we do hold about you, please contact us: bigfish@poissonrouge.com

Cookies
We are using cookies to store your login information. This is so that you do not have to enter your password every time you go to a different page. In most cases, your browser will authorise those by default (if you need help with this, please contact us). We do not place any other information on your browser.


SCHOOL REGISTRATION
What data do we collect and when?
When you register your school, we create a file with the information you give us, including SCHOOL/INVOICING ADDRESS, NAME(S), RESPONSIBILITIES and EMAIL ADDRESS(ES) OF CONTACTS WITHIN YOUR ORGANISATION. We will also record and log your IP ADDRESS(ES) and the DATE and TIMES of connection(s) to the site.

We will also record and store your NEWSLETTER and LANGUAGE PREFERENCES as set by you on the registration page (modifying this is very easy, you can do it yourself at any time and as often as you like by modifying your preferences in your personal account page, in addition, every newsletter we send has an unsubscribe link).

When you pay online for a membership, we receive transaction details from Stripe (www.stripe.com, our credit/debit card proccessor) or Paypal (please refer to their privacy policy governing your account with them).

At no point do we see, let alone collect, your entire card number. However we do receive and store the LAST 4 DIGITS, the EXPIRY DATE, the NAME ON THE CARD, the FULL ADDRESS of the card and the COUNTRY OF ISSUE of the card in a transaction file linked to your account with us. We need this information to secure the transaction, for legal reasons and for accountancy and VAT (Value Added Tax) reporting purposes.

What else?
Apart from your IP address(es) which we collect automatically from your Internet Service Provider, we do not collect, let alone store, any information you do not give us!

WE HOLD NO OTHER INFORMATION. WE DO NOTHING ELSE WITH THE INFORMATION THAT WE DO HOLD.

If you would like to receive files with all the information that we do hold about you, please contact us: edith@poissonrouge.com

Cookies
We are using cookies to store your login information. This is so that you do not have to enter your password every time you go to a different page. In most cases, your browser will authorise those by default (if you need help with this, please contact us). We do not place any other information on your browser.


ADDITIONAL CONDITIONS FOR USING OF THE SITE

FAMILY ACCOUNT
Your login details are personal. It is your responsibility to keep your login details safe. Although you can use your access on all the devices in your possession, you cannot give your login details away. School using a family account must not use it on more than 2 computers. They will not receive an invoice.

SCHOOL ACCOUNT
Schools and other organisations (libraries, etc.) who use the site on more than 2 computers and/or need admin backup (eg invoice or pay by cheque) must register here: School Registration >>

ABUSE
Multiple accounts creation
Please do not abuse the site by creating numerous accounts or we might block you. Remember the site only exists because its users contribute financially, no large corporation or state finances it, we're only a tiny team of dedicated human beings. If you have any issues, please contact us!

Temporary email addresses
We do not allow temporary email addresses, all accounts created with a temporary email address will be deleted immediately and the domain banned from registering again, we might also block your IP address(es) and so you will not have access to the site anymore.


TECHNICAL ASPECTS AND REQUIREMENTS

Internet connection
The site is for use with an internet connection. Once in the children's section, there is no external link to anything, so the children cannot go anywhere else than our site by clicking on or touching anything while within our members' section.

Computers and "regular" browsers
This site uses Adobe Flash. It is optimised for use with regular browsers, with the Adobe Flash plugin installed. You can get it here >>

Tablets and mobile phones
Not all our games are fully optimised for tablets and mobile phones, but if you access the member section, you will be automatically directed to our work in progress html5 section.
You can also access it directly: Brave New Fish for tablets and phones >>

Technical issues
If you experience any technical issue, PLEASE DO NOT HESITATE TO CONTACT US. WE DO RESPOND!! Please include a description of what doesn't seem to be working for you, including details of your browser and your system. We will endeavour to fix the problem in a timely manner if it's a general issue and we will do our best to understand what might be the matter with your set up if it's specific to you.

In parallel, we strongly recommend that you peruse our Help Pages >> If you find your solution in there and you have sent us an email, we really like it if you let us know!

Although our hosting company (NFrance Conseil, www.nfrance.com) and us do our best to make sure the site is running at all times, we cannot be held responsible for any problems linked to any downtime that might occur.

Responsibility
We cannot be held responsible for any fun and/or learning that might occur while or as a result of using the site.



If you would like to get in touch, please send us an email or a letter: bigfish@poissonrouge.com

Poisson Rouge Interactica Limited
Bryncethin, Pennant, Llannon
CEREDIGION, SY23 5JG
WALES


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